Refund & Cancellation Policy

Last updated: 10 July 2026

This policy applies to Agent Nine subscriptions, operated by Agent Nine LLP (ТОО «Agent Nine»), BIN 260740007202. Payments and refunds are handled by our Merchant of Record, Polar (polar.sh). It supplements our Terms of Service.

1. Cancellation

You can cancel anytime from your account or Polar's billing portal. Cancellation stops future renewals; your access continues until the end of the current paid period.

2. No refunds for paid periods

Agent Nine is a usage-based digital service — compute is consumed as you use it. Payments are non-refundable and all sales are final, including for unused portions of a period after you cancel. Choose your plan carefully; you can start on a lower plan and upgrade anytime.

3. Billing errors

The only routine exception is genuine billing errors — duplicate charges, an incorrect amount, or unauthorized charges — which we refund once verified.

4. Statutory rights

Nothing in this policy limits any mandatory consumer rights you may have under applicable law. Where such rights apply, they prevail over this policy.

5. Chargebacks and disputes

If you believe a charge is wrong, contact us first at billing@agentnine.io — we usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account pending review.

6. How refunds are processed

Approved refunds are issued through Polar to your original payment method. We aim to initiate them within 5 business days of approval; the time to appear on your statement depends on your payment provider.

7. How to request

Email billing@agentnine.io with your account email and the charge details (amount and date).